PawPlan FAQs

PawPlan is your pet’s wellness routine on repeat. We deliver vet-approved parasite protection, supplements, and other essentials straight to your door, right when your pet needs them. No more “oops, forgot the flea meds” moments.

We source products that work for both cats and dogs because life’s simpler when your fur family can share (except food… that’s still a no). Every product is hand-picked, vet-endorsed, and quality-tested so you can care for your pets with confidence.

Absolutely! Add each of your pets to your account. Everyone gets a personalised plan based on their size, age, and needs. We’ll even remember their birthdays if you tell us.

Choose your pet’s essentials like flea and worm protection, supplements, and treats, then set your delivery frequency. We’ll send your next pack right when your pet needs it—no reminders or panic orders.

All parasite protection products come in 3-packs designed to last three months. We’ll automatically send your next pack every quarter and send friendly dose reminders.

Absolutely! Adjust the frequency of non-protection products like supplements, treats, and grooming items to suit your pet’s routine.

Yes—log in to your PawPlan account anytime to pause, update, or cancel your plan.

Australia-wide—city, outback, or beach. (No international deliveries yet.)

We usually pack and ship within 1–2 business days; delivery arrives in 3–7 business days depending on location.

• Flea & Worm Protection: Every three months (auto-shipped)
• Supplements, treats & accessories: Monthly, quarterly, or one-off

We’ll group products where possible and send reminders for shipments and doses.

Yes—update schedules in your PawPlan account anytime.

Yep! You’ll receive a tracking link via email once your order ships.

Charged on your first order, then automatically before each shipment. We always send a renewal reminder.

Visa, Mastercard, Amex, PayPal, Apple Pay, and Google Pay.

Yep! We’ll email you before each renewal so you can make changes if needed.

Email support@pawplan.com.au with your order number and a photo—we’ll sort it right away.

For safety reasons we can’t accept returns on pet medications, but if there’s an issue, contact us and we’ll make it right.

Stop using the product and email support@pawplan.com.au. We’ll help with next steps and notify the supplier if needed.

Log into your PawPlan account and make changes anytime—you’re in full control.

Use “Forgot password” on the login page to reset.

Send us a message at support@pawplan.com.au or use our contact form. We aim to respond within 24 hours.

Yes. All our protection products are APVMA-registered and used by Australian vets. We only stock trusted, high-quality brands.

Many items come in recyclable packaging, and we’re always improving our sustainability efforts.

We do! A portion of every subscription supports local rescue initiatives.